Booking your event

We understand that booking an event for your organisation can be a stressful experience and it is our aim to minimise the stress levels for you.

Our events team
Your initial enquiry will be handled by our professional sales team. In most cases, we will be able to provide you with a quote straight away and we can also make a provisional booking on your behalf, to secure your date.

For more tailored events, it may take a day or two for us to confirm costs and availability.

When you are ready to confirm your booking with us, we will send you a confirmation and stay in regular contact with you as the date of you event approaches.

On the day or evening of your event, our team will be on hand to ensure your event runs smoothly and we will be there when you need us throughout your event.

There is no parking available at the Visitor Centre itself however, parking for evening events can be found close to the Visitor Centre, on New Street. The car park is available for evening guests from 18:00 – 06:00 Monday – Friday and all day on Saturday and Sunday.

There is a minimum charge of £3 for up to 3 hours parking and then charges increase by £1 for every additional hour, up to £10.

On entry, a token will be issued, and the automated barrier will lift. Payment should be made on return. Please note that payment is by credit or debit card ONLY.

The car park is well-lit, with security cameras. There is a call button available 24 hours per day should you need any assistance.

The postcode for the New Street car park is: LE1 5NR

For daytime events, we recommend the NCP St Nicholas Circle and Highcross shopping centre as our nearest parking.

Familiarisation visits
If you would like to hold your next event with us, please do get in touch to arrange a familiarisation visit. We are able to offer visits Monday to Friday from 9am through until 5pm; please let us know in advance to ensure availability of the relevant areas of the Visitor Centre and also so we can arrange for one of the sales team to show you our venue.

Contact us now to discuss your requirements:
Telephone 0116 229 4132 or email