Our Covid-secure measures

Here at the Visitor Centre, we want to share the incredible story of King Richard III with each and every visitor in the safest possible way. We place the utmost importance on the wellbeing of our visitors and team members.

We have introduced new health and safety measures to reduce the risk associated with COVID-19. These measures follow the latest government and local health authority recommendations.

Some of our measures will be clearly visible to you when you arrive at the Visitor Centre and others will require the cooperation of all visitors to help ensure everyone has a safe day with us.

Please make sure you have booked your visit in advance either online here or by calling 0116 229 4132 (office hours). We are unable guarantee admission if you do not book in advance which may result in a wasted journey.

Before you leave home, please check our website and social media pages for the very latest information.

Please be ready to make payment using contactless cards, rather than cash, wherever possible.

We encourage our visitors to wear face coverings. Some of our customer-facing team will be wearing face coverings as well.

If you or any of your group start displaying any of the symptoms associated with COVID-19: a high temperature; a new, continuous cough; a loss or change to your sense of smell or taste, please do not visit us – call us on 0116 229 4132 or email us. If you do develop symptoms, we can amend your booking and will be more than happy to change your booking to any date we are open.

BEFORE YOU ARRIVE
We will be limiting the number of tickets available each day so that we all stay safe and you can still have a great experience.

Our advance booking slots start every 30 minutes; you can arrive at any point during that 30 minutes, you don’t have to arrive at the booking slot start time.

You can book your visit up until the day before (subject to availability) here or by calling 0116 229 4132 during office hours. If you hold a discount voucher or free ticket, it is only possibly to book over the telephone.

WHAT TO EXPECT WHEN YOU VISIT US
Social distancing measures are still in place throughout the building. Clear markers and signage have been installed to help everyone keep a safe distance from each other. We have installed screens to protect our team in the admissions area and in the White Boar Cafe.

We have introduced limits on numbers for our exhibition, shop area, café, and toilets. This helps us ensure there is plenty of room for social distancing.

All our interactive touchscreens will be up and running and, to ensure you can enjoy them safely, we will give you a stylus to use. Please return this to reception on departure, so it can be cleaned.

We will be carrying out additional cleaning duties throughout the day to ensure areas that experience “high traffic” i.e. our admissions area, toilets, handrails, and doors are kept disinfected.

HYGIENE & DISINFECTION MEASURES WITHIN OUR ATTRACTION
We have installed hygiene stations and hand sanitiser dispensers around the Visitor Centre for you to use.

We have introduced a new menu in the Café which will include our homemade cakes and sandwiches, all individually packaged, as well as snacks and hot and cold drinks. Cutlery will now be provided to guests with their meal, or on request, rather than left in open areas.

As with our team members, we politely request that all our visitors maintain the highest possible hygiene standards – by sneezing or coughing into a tissue or elbow, regular hand washing, or the frequent application of hand sanitiser.

Our employees have all participated in COVID-19 specific training, instructing them how to stay safe as well as how to keep our visitors safe.

We hope you will find these new health and safety measures reassuring and give you the confidence to visit us. If you do have any questions or feedback after you visit us, please get in touch via email

We thank you for your support and understanding!