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Facilities and Accessibility

The King Richard III Visitor Centre welcomes guests with disabilities, and their helpers and carers. This page aims to provide information about accessibility and visiting in order to help guests with disabilities make the most of their visit. Download our Access Statement for further information.

Our exhibition and facilities are designed to be fully accessible to our disabled guests.

We estimate a visit to the Centre will last approximately 90 minutes, most of which time visitors will be required to stand whilst making their way around the exhibition and grave enclosure. However there are seating areas within the courtyard and café area.

Wheelchair users
The exhibition and grave enclosure is all level pathways for ease of navigation. Access can be gained to the upper level of the attraction via a lift. Some areas of the exhibition require the ability to navigate tight angles.

Toilet Facilities
We have fully accessible disabled toilet facilities within the Centre. These are located at the back of the exhibition gallery on the ground floor.

Accessible Parking
As a city centre attraction, the Visitor Centre does not have any designated parking. There are many car parks within Leicester city centre, close to the Visitor Centre. Leicester City Council run car parks include free parking for blue badge holders. You can find out more about car parking in the city here.

Please note that these car parks are not operated by the Visitor Centre and that use of these parking bays are be subject to the terms and conditions of the car park operator.

Visually Impaired Guests
The majority of the exhibition is made up of visual and text panels and includes some video content. Guests are able to bring carers to assist.

A personal guided tour can be arranged for visitors with visual impairment if you contact us in advance of your visit by email or by calling 0116 229 4132.

A large print version of our guide book is also available in the gift shop.

Hearing Impaired Guests
Some of the exhibits include audio content, and most of these are accompanied by subtitles on screen.

In addition to subtitles, the King Richard III Visitor Centre app can be downloaded onto a smartphone or tablet and provides transcripts of all the audio in the exhibition, as well as additional information. You can find out more about this and download the app here.

There is a hearing loop at reception for visitors using hearing aids and guests are able to bring carers to assist.

We are able to offer BSL tours on selected dates, click here for further information.  Places on the tours are limited and need to be booked in advance.

Shopmobility
Leicester offers a shopmobility scheme. Shopmobility is a free loan service providing scooters, powerchairs and wheelchairs and available to anyone who struggles to walk around the city centre. Membership is required in order to use the scheme, however membership is free and the scheme can be used immediately after joining. To become a member you will need two proofs of identity (which include your current address) and two passport sized photographs. You can find out more about the shopmobility scheme on the council’s shopmobility web page.

 

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