Visitor Centre re-opening

Here at the Visitor Centre, we want to share the incredible story of King Richard III with each and every visitor in the safest possible way. We place the utmost importance on the wellbeing of our visitors and team members.

We have introduced new health and safety measures to reduce the risk associated with COVID-19. These measures follow the latest government and local health authority recommendations.

Some of our measures will be clearly visible to you when you arrive at the Visitor Centre and others will require the cooperation of all visitors to help ensure everyone has a safe day with us.

Please make sure you have booked your visit in advance either online here or by calling 0116 454 4315 (office hours). We are unable guarantee admission if you do not book in advance which may result in a wasted journey.

Before you leave home, please check our website and social media pages for the very latest information.

Please be ready to make payment using contactless cards, rather than cash, wherever possible.

As in shops and at other similar venues, it is now mandatory that face coverings are worn in museums and indoor attractions so please come prepared. Some of our customer-facing team may be wearing face coverings as well.

If you or any of your group start displaying any of the symptoms associated with COVID-19: a high temperature; a new, continuous cough; a loss or change to your sense of smell or taste, please do not visit us – call us on 0116 454 4315 or email us. If you do develop symptoms, we can amend your booking and will be more than happy to change your booking to any date we are open.

BEFORE YOU ARRIVE
We will be limiting the number of tickets available each day so that we all stay safe and you can still have a great experience.

Our advance booking slots start every 30 minutes; you can arrive at any point during that 30 minutes, you don’t have to arrive at the booking slot start time.

You can book your visit up until the day before (subject to availability) here or by calling 0116 454 4315 during office hours. If you hold a discount voucher or free ticket, please telephone to book.

WHAT TO EXPECT WHEN YOU VISIT US
We have introduced social distancing measures throughout the building. Clear markers and signage have been installed to help everyone keep a safe distance from each other. We have installed screens to protect our team in the admissions area.

We have introduced new limits on numbers for our exhibition, shop area, café, and toilets. This helps us ensure there is plenty of room for social distancing. Our team will monitor public areas to ensure that social distancing is being maintained. You may be asked to wait or move on to another part of the exhibition.

We have introduced new arrangements for social distancing in the White Boar Café. Tables and chairs have been re-arranged to allow more space between groups and, as a result, there is reduced seating capacity. However, outdoor seating in our courtyard garden will be available, weather permitting.

We have installed a new hygiene screen at our Café counter and to minimise queues, your food and drinks will be served at your table.

All our interactive touchscreens will be up and running and, to ensure you can enjoy them safely, we will give you a stylus to use. Please return this to reception on departure, so it can be cleaned.

We will be carrying out additional cleaning duties throughout the day to ensure areas that experience “high traffic” i.e. our admissions area, toilets, handrails, and doors are kept disinfected.

HYGIENE & DISINFECTION MEASURES WITHIN OUR ATTRACTION
We have installed hygiene stations and hand sanitiser dispensers around the Visitor Centre for you to use.

We have introduced a new menu in the Café which will include our homemade cakes and sandwiches, all individually packaged, as well as snacks and hot and cold drinks. Cutlery will now be provided to guests with their meal, or on request, rather than left in open areas.

As with our team members, we politely request that all our visitors maintain the highest possible hygiene standards – by sneezing or coughing into a tissue or elbow, regular hand washing, or the frequent application of hand sanitiser.

Our employees have all participated in COVID-19 specific training, instructing them how to stay safe as well as how to keep our visitors safe.

We hope you will find these new health and safety measures reassuring and give you the confidence to visit us. If you do have any questions or feedback after you visit us, please get in touch via email

We thank you for your support and understanding and look forward to welcoming you back soon!