This privacy policy sets out how the King Richard III Visitor Centre uses and protects any information that you give to the King Richard III Visitor Centre, and when you use this website.
The King Richard III Visitor Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
The King Richard III Visitor Centre is one of Leicester Museums & Galleries sites and is part of Leicester City Council’s Arts & Museums Service: The Privacy Policy is in addition to the Leicester City Council Privacy Policy
As the Data Controller, we must:
- only keep your data that we need to provide services and do what the law says we must
- keep your records safe and accurate
- only keep your data as long as we have to
- collect, store and use your data in a way that does not break any data protection laws.
Things you can do to help us:
- tell us when any of your details change; and
- tell us if any of the information we hold on you is wrong
What is personal data?
Personal data is information about a living person that means we can work out who they are such as name, address, telephone number, date of birth or bank details. This can include written letters, emails, photographs, audio recordings and video recordings.
Some data is called special category data which is more sensitive, and we have to look after it more carefully. This includes details of ethnic origin, religious beliefs, sexual orientation, trade union membership, health data, and biometric (for example, fingerprints, facial recognition) and genetic (for example, DNA) data.
What will we collect?
We collect personal information from you when you book tickets online, over the phone, when you book a private event with us, when enter one of our competitions or prize draws, when you follow us on social media or when you sign up to receive our newsletter.
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers
When you buy a ticket and confirm you would like to Gift Aid it, we collect your home address. This is shared electronically with HMRC, to enable them to confirm your UK tax paying status and release the donation to us. Please remember that if you Gift Aid your admission, this is at no extra cost to you, but it enables us to claim money back from HMRC, in the form of a donation. Our team will also ask you if you wish to receive updates from us by post or email and we will use your home and email address for that purpose.
What we do with the information we collect?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
How do we keep your information safe?
We are totally committed to keeping your information safe. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you would like to ask us about these procedures, please email us: info@kriii.com
How we use cookies collected on our website
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to ensure it is meeting the needs of the people using it. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie doesn’t provide access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For more information, please read the Cookies section at the bottom of this page.
Links to other websites
Our website may contain links to other websites of interest. Please note though that once you have used these links to leave our site, we do not have any control over that other website, and we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@kriii.com
• you may unsubscribe from receiving emails from the Visitor Centre by clicking the unsubscribe button at the bottom of all the emails we send
We will not share, sell, distribute or lease your personal information to anyone unless we are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to: Data Controller, King Richard III Visitor Centre, 4A St Martins, Leicester LE1 5DB
If you believe that any information, we are holding on you, is incorrect or incomplete, please write to or email us as soon as possible, at the above address and we will update the information in question.
Cookies
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.
Cookie Settings
If you don’t want to receive certain categories of cookies on this website, you can change your cookie settings via your browser; your browser help function will tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Note: This website does work without cookies, but you will lose some features and functionality if you choose to disable cookies.
Third Party Cookies
To enhance our content, we sometimes embed photos, video and social media content from websites such as YouTube, Facebook and Twitter. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. This web site does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.
If you have any questions about how your personal data is used, please do not hesitate to contact the Data Controller info@kriii.com