Booking Terms & Conditions

King Richard III Visitor Centre
Visit and Booking Terms and Conditions

The following terms and conditions are accepted by the customer upon purchase of ticket(s) for the King Richard III Visitor Centre.

All tickets are sold subject to availability and subject to these Terms and Conditions and your purchase constitutes acceptance of these Terms and Conditions.

Please check the accuracy of ticket information on purchase as mistakes cannot always be rectified afterwards. Tickets are sold subject to the Visitor Centre’s right to make any necessary change in the Centre or event owing to unforeseen or unavoidable circumstances. The Visitor Centre will not be responsible for any ticket that is lost, stolen, or destroyed. Duplicates may be issued at the Centre’s discretion. Only customers holding a valid ticket will be admitted into the Centre or event. Only tickets which are purchased from the Centre or official ticket agents will entitle you to enter the Centre or event. Any ticket offers are not available retrospectively.

The Centre reserves the right to delay entry of latecomers, to maintain a safe capacity in the building. If you arrive after your time slot has finished, the Centre may choose to re-book you on to the next available time slot. If this is not suitable, tickets can be exchanged for an alternative date, subject to availability.

Tickets obtained in breach of these Terms and Conditions shall be null and void and the Centre may refuse entry to such ticket holder. Void tickets are non-refundable.

The Centre reserves the right to refuse admission in reasonable circumstances including, without limitation, for health and safety, licence restrictions or where a ticket is void. The management reserves the right to remove any ticket holder from the visitor centre, without refund, on reasonable grounds including, without limitation, where the ticket holder breaches these Terms and Conditions, disrupts other visitors’ enjoyment or does anything that the management considers to be unacceptable behaviour which may cause damage, nuisance or injury.

Visitors must comply with instructions and directions given by the Centre staff. The Centre team is entitled to conduct security searches of persons and property to ensure the safety of all visitors and confiscate any item which in the opinion of the Centre team may cause danger or disruption to other visitors or the Centre.

Ticket holders wishing to leave and then re-enter the visitor centre on the day of their visit can do so but must obtain a sticker from the admissions team before leaving for the first time.

Unless otherwise stated, anyone under 16 must be accompanied by an adult aged 18 or over, and up to four under 16s can be looked after by one adult. Parents and/or supervisors are responsible for supervising children in their care at all times and supervision of children shall be by not less than 1 adult per 10 children. The Centre reserves the right to ask parents/supervisors to remove children if, in their opinion, they are causing a disturbance.

The following are not permitted within the Centre or outdoor seating area: smoking (including electronic cigarettes); laser pens; animals (except registered assistance dogs); ticket holders’ own food and drink; bottles, cans or glass containers; any item which may be interpreted as a potential weapon (including sharp or pointed objects such as knives); and illegal substances. Alcohol may only be consumed in the café and other authorised areas. It is against the law to smoke on these premises. Our policy does not permit electronic cigarettes to be used Centre or outdoor seating area. Smoking within the Centre will lead to ejection without a refund.

The obstruction of gangways, access-ways, exits, entrances or staircases or congregating in non-designated areas is forbidden.

Ticket holders must comply with all relevant statutes, safety announcements and Centre regulations whilst visiting. For health and safety reasons and to facilitate social distancing, the Centre team reserves the right to restrict access to parts of the building.

If ticket holders have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured as part of the exhibition or an event, prior notice should be provided.

Except to the extent that the Centre team is required or permitted by law, personal information provided by you to the team will be used for all purposes reasonably connected with the operations of the Centre including (but not limited to): supplying you with the goods that you request and transferring or disclosing the information provided to the Visitor Centre’s professional advisors and such other parties as it considers necessary in the administration of its business. The Centre will not use or disclose your personal information to any other party or for any other reason other than as set out in these Terms and Conditions without your prior consent. If you have any queries about this, please write to the Visitor Centre Manager.

The Management shall not be liable for any loss, damage, cost, or expense, except in respect of death or personal injury resulting from any act or omission on the part of the Visitor Centre team. The Centre will not be responsible for any loss, theft or damage of ticket holders’ personal belongings, other than caused as a result of the negligence or other breach of statutory duty of the Centre team. Any such liability shall be limited to the reasonable cost of either replacing or repairing such property (subject to fair wear and tear). Please ensure that no bags or other items of personal property are left unattended anywhere in the building.

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Visitor Centre will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

Covid-19 Safety measures
In response to the Covid-19 pandemic, we have introduced safety measures to safeguard the health, safety and wellbeing of persons visiting the Centre.

Visitor requirements
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all visitors to the Centre. It is in the interest of everyone to adhere to the measures that have been put in place. Should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Centre in accordance with these terms and conditions.

Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus, but this risk cannot be completely eradicated. Anyone visiting the Centre acknowledges that they do so at their own risk.